About Us
Our Story
“We are your job.” — Joe & Sue Coulter
Coulter’s Hands Home Care was born from a legacy of faith, compassion, and unwavering support. Our story begins with Joe and Sue Coulter—devoted ministers and beloved grandparents of our founder, Katrina Coffey, RN. Joe and Sue spent their lives traveling the world, laying hands on the hurting and the lost, spreading the word of God, and witnessing miracles. Their hands were instruments of healing and hope—hands that served as the foundation for everything we are today.
Katrina always knew she was called to care for others, but it wasn’t until she stood beside her grandmother’s bed as her personal nurse in her final days, that the calling became crystal clear. That moment was the divine confirmation she didn’t know she was waiting for. As Katrina cared for her Nana in the same spirit of love and service her Nana had shown to many others, she heard the quiet voice of God say, “This, my child is why I chose this path for you……”
Katrina’s Nana had always dreamed of becoming a nurse but was never afforded the opportunity. Instead, she poured her dream into her granddaughter. “Honey,” she often said, “you are living my dream.” With that same dream in their hearts, Nana and Papa became Katrina’s strongest supporters through nursing school. They made it clear: she had one job—to become the nurse they knew she was meant to be.
Our agency is a personification of that legacy—a continuation of those “Coulter’s Hands.” We offer private pay home care services rooted in compassion, faith, and dignity. Whether providing wound care, trach support, or simply holding a hand in prayer, our mission is to serve families with the same love and dedication that Joe and Sue Coulter poured into Katrina’s life.
Just six months before his passing, Joe Coulter told Katrina, “Sweetheart, I’ve done a lot in my life, and I have one more mission on this earth —to get you across that stage; then I’m going home.” They both supported her emotionally, spiritually, and even financially—insisting she not work, because they were her job. Little did Katrina know, they weren’t just getting her through nursing school, they were laying the foundation for Coulter’s Hands Home Care.
At Coulter’s Hands Home Care, we don’t just provide care—we carry forward a legacy.
Myself and my team of excellent staff have set forth a journey to be the “Coulter’s Hands” of the world, and to provide excellent, quality care to individuals on their journey to Heaven.
Mission ~ Vision ~ Values
We strive to be a beacon of hope, ensuring that every moment is met with the utmost respect, empathy, and excellence.
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At Coulter’s Hands, our mission is to provide unparalleled, compassionate hospice care that honors the dignity and individuality of each patient. We are dedicated to enhancing the quality of life for our patients and their families by delivering personalized, in-home concierge services. Our commitment is to bridge heaven and earth, offering support, comfort, and serenity during life’s most profound journey. We strive to be a beacon of hope, ensuring that every moment is met with the utmost respect, empathy, and excellence.
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Our Vision at Coulter’s Hands is to redefine end-of-life care by setting a new standard of excellence with in-home concierge hospice services. We aspire to create a world where every individual experiences their final days with dignity, comfort, and peace, surrounded by compassionate care that honors their unique needs and wishes. We aim to be the trusted partner for families, offering holistic support that transforms the hospice journey into a deeply meaningful and serene experience.
Trust ~ Dignity ~ Compassion
At Coulter’s Hands We value many different things, but Trust, Dignity, and Compassion are at the top of our priority list. Why?
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TRUST: Trust is essential in hospice care, as it enables open, honest communication between nurses and families. This trust allows families to share crucial details about the patient, leading to personalized and effective care. It provides emotional reassurance, helping families feel supported during tough times and encouraging adherence to care plans for better symptom management. Trust also ensures families feel confident in decision-making and helps manage emergencies smoothly. It enables nurses to address the patient’s physical, emotional, spiritual, and social needs comprehensively, which is vital for compassionate hospice care.
DIGNITY: Upholding dignity in end-of-life care is crucial as it aligns with ethical principles of integrity, respect, and compassion. It ensures patients are treated as a person with respect and not just as patients, fostering trust and improving their quality of life. By honoring their preferences and privacy, dignity makes their remaining time more meaningful and comfortable. It also supports emotional well-being, reducing feelings of anxiety and depression while providing comfort and solace to families. Ultimately, the way patients are treated in their final days significantly impacts how families remember their loved ones. Ensuring dignity helps create positive, respectful memories, aiding in the families' grieving and healing process
COMPASSION: We believe compassion is at the heart of hospice care, crucial for building meaningful relationships between our nurses and families. It offers essential emotional support during a profoundly challenging time which helps to ease fear and sadness while providing comfort. Genuine compassion builds trust, leading to better communication and personalized care. It fosters a human connection that respects patients' dignity, reduces feelings of isolation, and ensures that both patients and families feel valued. Knowing that the care team is emotionally present can provide significant comfort. This improves patient outcomes and leaves a lasting positive impression on families. It contributes to a sense of peace and closure, knowing that their loved one was treated with kindness and respect during their final days.
Meet the Coffey Family
We moved to Charlotte, NC in the fall of 2016 from Memphis, TN. We were both born and raised in the Memphis area and attended the University of Memphis. We have two children Amelia and Phoenix. As a family, we attend the First Baptist of Indian Trail church, where both of our children also attend school. We enjoy our family time by camping, playing on the beach, backyard movie nights, and Friday night game nights. Game nights can be quite competitive in the Coffey house. Both Amelia and Phoenix enjoy playing soccer and swimming outside of school. Together, the Coffey family have been praying for Coulter’s Hands nurses and nursing assistants as we embark on a journey together to care for our hospice patients and their families.
Meet the Team
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I am a dedicated Director of Recontruction at ServPro located in Concord,NC, Greensboro, NC and Winston-Salem, NC where I manage restoration and disaster recovery projects. I find comfort and peace by bringing passion for leadership and helping others in the community. I attended the University of Memphis, where I studied History as my primary major. I am a Tennessee Vols fan and enjoy taking my son to sports events and my daughter on daddy/daughter dates . Balancing my professional responsibilities with my personal passion, I strive to bring the same dedication and drive to every aspect of life.
When my wife Katrina came to me one day with such a heavy heart for her calling, I knew God had something planned so big for her and I am honored to walk along this journey as a family. We both strive to reach those who are faced with their final chapter here on earth and are truly honored and blessed that God has called us to be his hands and feet.
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In 2011, I graduated from the University of Memphis with honors, and traveled during that time to the Dominican Republic where I had the opportunity to deliver nursing care to individuals without access to healthcare. During my 13 years of nursing, I have had the opportunity to care for many patients in different settings including orthopedics, ICU, MedSurg, surgical oncology, and hospice. With a deep passion for providing end-of-life care. I have spent the past 8 years focusing on the needs of terminally ill patients and their families. I have provided hospice care in various settings, and combined clinical expertise with heartfelt empathy. I am committed to supporting families through difficult times by providing pain management, emotional support, and holistic care.
Outside of my professional life, I enjoy being a wife and a mother. In my spare time, I find peace and comfort in reading, cooking, taking walks, and prayer.
In honor of my precious grandparents; Joe and Sue Coulter, and all of the patients I have cared for during my many years of hospice nursing; My husband Tim and I are the very proud founder’s and CEO of “Coulter’s Hands”. We are dedicated to providing each patient with the quality nursing care everyone deserves during their final journey of life.
Join the team
Are you a nurse excited to make a difference and join our amazing Hospice team? Explore our career page now to see what positions are available.